Cabinet received a report which followed the development of the Customer Strategy as a result of the Customer Experience Programme being agreed within the Medium Term Financial Strategy.
The purpose of the Peterborough City Council Customer Strategy was to ensure all Council services were developed and delivered with the customer at the centre. Cabinet was asked to approve the Strategy in order that an agreed framework was in place, against which delivery could be measured.
Cabinet considered the report and RESOLVED to approve the proposed Customer Strategy.
Decision type: Key
Reason Key: Expenditure or savings greater than £500,000;
Decision status: Recommendations Approved
Notice of proposed decision first published: 21/02/2014
Decision due: 15 Jun 2015 by Cabinet
Lead member: Cabinet Member for Resources
Lead director: Corporate Director People and Communities
Department: Corporate Services
Contact: Adrian Chapman, Service Director Community & Partnerships and Deputy Director: People and Communities (Peterborough) Email: adrian.chapman@peterborough.gov.uk; Tel: 01733 863887 Email: adrian.chapman@peterborough.gov.uk Tel: 01733 863887.
Consultation process
Relevant internal and external stakeholders.
Relevant Scrutiny Committee: Strong and Supportive Scrutiny Committee
Meeting Open to Public: Yes