Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Cabinet received a report which followed the development of the Customer Strategy as a result of the Customer Experience Programme being agreed within the Medium Term Financial Strategy.
The purpose of the Peterborough City Council Customer Strategy was to ensure all Council services were developed and delivered with the customer at the centre. Cabinet was asked to approve the Strategy in order that an agreed framework was in place, against which delivery could be measured.
Cabinet considered the report and RESOLVED to approve the proposed Customer Strategy.
The Strategy provided a framework for ensuring that services were customer focused.
The first option considered was to do nothing, however this may have led to the development of services and delivery of the Customer Experience programme without an agreed strategic approach, and may not have enabled the most effective and beneficial process for customer service improvements to be achieved.
The second option considered was to delay developing the Strategy until the Customer Experience programme had been completed. This was rejected because the development of the strategy and the Customer Experience programme should not be mutually exclusive.
None declared.
No background documents.
Publication date: 15/06/2015
Date of decision: 15/06/2015
Effective from: 19/06/2015
Accompanying Documents: