Issue details

Capita Revenue & Benefits Academy system migration to cloud - KEY/30AUG21/01

To approve the award of contract for the procurement of ICT cloud-based services from Capita UK Limited


through to a Framework Agreement for the period 1st September 2021 to 31st August 2026 for a value of £630,000

Decision type: Key

Reason Key: Expenditure or savings greater than £500,000;

Decision status: Abandoned

Wards affected: (All Wards);

Notice of proposed decision first published: 30/07/2021

Department: Corporate Services

Contact: Jason Dalby, ICT Project Manager Tel:07931176848 Email:

Consultation process

Data has been gathered from the existing on premises system and been analysed by Capita to inform their proposal. Capita's proposal has been shared with internal stakeholders and Serco who process on behalf of the council. Feedback has been collated and sent back to Capita to allow them to amend their proposal and draft the contract

Relevant Scrutiny Committee: Growth, Environment and Resources Scrutiny Committee


  • Project Brief, Business Case, Specification of Requirements, Capita proposal, data protection and climate impact assessments