Issue details

Engagement Strategy - KEY/21AUG17/03

Cabinet considered the report and RESOLVED to:


1)    approve the Customer Engagement Strategy to support the council’s Front Door Programme; and


2)    investigate the possibility of an incentivised scheme to encourage residents to make payments via direct debit.


Decision type: Key

Reason Key: Expenditure or savings greater than £500,000;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 21/07/2017

Decision due: 25 Sep 2017 by Cabinet

Lead director: Executive Director Corporate Services

Department: Corporate Services

Contact: Vicki Palazon, Head of Finance (Business Operations & Development) Tel:01733 864104; Email: Tel: 01733 864104.

Consultation process

Relevant internal and external stakeholders

Relevant Scrutiny Committee: Growth, Environment & Resources Scrutiny Committee


Agenda items


  • It is not anticipated that there will be any documents other than the report and relevant appendices to be published