Issue details

Peterborough City Council Customer Strategy - KEY/21MAR14/06

Cabinet received a report which followed the development of the Customer Strategy as a result of the Customer Experience Programme being agreed within the Medium Term Financial Strategy.


The purpose of the Peterborough City Council Customer Strategy was to ensure all Council services were developed and delivered with the customer at the centre. Cabinet was asked to approve the Strategy in order that an agreed framework was in place, against which delivery could be measured.


Cabinet considered the report and RESOLVED to approve the proposed Customer Strategy.





Decision type: Key

Reason Key: Expenditure or savings greater than £500,000;

Decision status: Recommendations Approved

Notice of proposed decision first published: 21/02/2014

Decision due: 15 Jun 2015 by Cabinet

Lead member: Cabinet Member for Resources

Lead director: Corporate Director People and Communities

Department: Corporate Services

Contact: Adrian Chapman, Service Director Community & Partnerships and Deputy Director: People and Communities (Peterborough) Email:; Tel: 01733 863887 Email: Tel: 01733 863887.

Consultation process

Relevant internal and external stakeholders.

Relevant Scrutiny Committee: Strong and Supportive Scrutiny Committee

Meeting Open to Public: Yes


Agenda items


  • It is not anticipated that there will be any further documents.