Decision details

The attached Exempt Annex is NOT FOR PUBLICATION in accordance with paragraph 3 of Schedule 12A of Part 1 of the Local Government Act 1972 in that it contains information relating to financial and business affairs namely, details of the evaluation and cost sums submitted.

The public interest test has been applied to the information that is contained in the Exempt Annex to this Decision Notice and it is considered that the need to retain the information as exempt outweighs the public interest in disclosing it because to disclose it could compromise the Council’s position in any future procurement for these works.

The Cabinet Member:

1.    Authorised Serco, under the council’s existing ICT Managed Services contract to purchase and implement a suite of software products to enhance Serco’s delivery of customer services and transform the provision of adult social care work. The software package will support the Customer Experience and Adult Social Care transformation programmes for the target capital sum of up to £1.9m and £45,000 revenue per annum.

2.       Authorised the Executive Director Resources to vary this Contract if, during the implementation stage, the Council has to amend its detailed business requirements.  Any amendment will be subject to available funding.

3.    Authorised the Executive Director Resources to agree to Change Control Notices for the ICT Managed Service Contract with Serco to enable the purchase of the Licences, the implementation and on-going support for the software

The contract seeks to ensure that the Council is provided with an effective suite of software products that support the needs of the council as it undertakes its transformation agenda and that is:

·           Stable

·           Flexible

·           Adaptable

·           Resilient; and

·           Appropriate to the needs to the Council in the medium to long term

A detailed business case was produced by Serco in support of the project, with oversight and challenge provided by an internal PCC team.

Option 1 Do Nothing

The council is current undertaking large transformation programmes which all have an underlying dependency on technology. The option to do nothing was rejected on the basis that these programmes would not succeed without the underpinning technology being in place.

Option 2 Utilise Serco’s current e-services offering

This option was evaluated as more expensive and less flexible than the alternative replacement with SalesForce CRM and associated software. A detailed comparison of the two approaches can be found in the exempt annex.

None.