Decision details

Peterborough Serco Strategic Partnership Contract Amendments - MAR18/CMDN/114

Decision Maker: Cabinet Member for Resources

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The Cabinet Member authorised entering into a number of Notice of Change (NoC) arrangements with Serco Limited to vary the Council’s Peterborough Serco Strategic Partnership (PSSP) Contract. These changes amend and update a number of partnership wide service delivery specifications to more accurately reflect the current operation of the partnership following developing needs across services since the partnership’s inception.

Reasons for the decision:

It’s been required to make the above changes due to service requirements changing within PSSP contract, specifically within customer services and shared transactional services. The reason changes were not put in place (and authority requested) in advance, were due to lengthy discussions between the partner and the Authority to determine appropriate amendments to the service. A retrospective effective date was mutually agreed by both parties for each specific NoC.


Alternative options considered:

The alternative option is to do nothing which will result in the following:


·         A decrease in car parking enforcement and a reduction fines issued and revenue collected.

·         A shortfall in resource to recover council tax which will have a direct detrimental effect on the Council’s financial position. It would also impact on the partnership’s target to improve its overall collection rate performance.

·         Inadequate customer service delivery supporting the Adult Social Care team and dealing with service user complaints.


Interests and Nature of Interests Declared:


Background Documents:

·         NoC 7a - Family Information Services (FIS)  and Children’s Disability Register (CDR) Services

·         FIS Service Specification – final v5

·         NoC 23a - Continuation of temporary suspension of KPI's –Customer Service Centre

·         NoC 25 - Deletion and amendment of Customer Service KPI’s following the introduction of the Customer Relationship Management (CRM) system

·         NoC 025 - Schedule 11 Appendix A revised.xlsx

·         NoC 45 - Car Parking volumetric review

·         Parking NoC 45 volumetric up to Year 6 - Appendix 1 Impact on ASP.xlsx

·         NoC 46 - Adult Social Care complaints volumetric review

·         NoC 54 – Increased Council Tax collection


Publication date: 23/03/2018

Date of decision: 23/03/2018

Effective from: 29/03/2018

Accompanying Documents: